Terms
| Term | Meaning |
| Media | A photo or video file. |
| Stream | The camera's live picture shows on the Chateau Mobile screen. The technician captures photos and records video from it, and the media is saved on the handheld and attached to the inspection, OGI sensitivity check, or survey. |
| Media Transfer | Media is saved on the camera first, then transferred from the camera into Chateau Mobile and attached to the inspection. |
| Import | The routine in Chateau that matches media from the camera to inspections, using the times tagged in Chateau Mobile during the inspection. |
Compatibility
| Camera | Stream | Media Transfer | Connection method |
FLIR Gx320 FLIR Gx620 FLIR GF77 | Yes | No | Camera hotspot or site Wi-Fi |
Opgal EyeCGas 2.0, Multi, LR | Yes | Yes | Camera hotspot only |
| ChampionX AURA | No | Yes | Camera hotspot or site Wi-Fi |
| All others | No | No | None. Use Import or upload in Chateau. |
Cameras that don't connect wirelessly
Any OGI camera can still be used with Chateau without a wireless connection. The technician records on the camera as usual, and the media goes into Chateau afterwards on the web. This works for OGI inspections, OGI sensitivity checks and AWP surveys. There are two ways to do it:
| Method | How it works | Best for |
| Import | During each inspection or sensitivity check, the technician taps Tag Photo or Tag Video in Chateau Mobile to mark the time. Back in the office, copy the files from the camera's SD card or USB connection to a folder, then use OGI → Import in Chateau. Chateau matches each file to its inspection or sensitivity check by time. | Batches of inspections and sensitivity checks from a day or a tour |
| Upload | Attach a photo or video file to one specific record in Chateau. For inspections, use Upload Image or Upload Video in the OGI Inspections grid. For sensitivity checks, use the same buttons in the Sensitivity Checks grid. For AWP surveys, upload the survey video(s) to that survey. | One-off additions, replacing a file, or AWP survey video |
For AWP surveys with a camera that doesn't connect, the technician records the survey on the camera and completes the survey in Chateau Mobile as normal. A short survey comment naming the camera's file names makes the video easy to find later. The survey video(s) can then be uploaded to that survey in Chateau.
Copy files straight from the camera to the computer for Import. Emailing or re-saving them changes the file dates Chateau uses to match them.
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