View RMA Status

  1. Log in to the Customer Portal.

  2. Select Hardware Issue.

  3. Click the Ship/REC tab.

  4. If the unit’s repair is complete, or if Support has added a part to be shipped, you will see Waiting on PO if a PO has not been received, or a tracking number if the unit or part has been shipped.

Note: If you want to know the status of a PO, change shipping speed, etc., please email

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