- Log in to the Customer Portal and select the Hardware Issues tab.
- Locate your Hardware Issue via the RMA number and click the View Record button (magnifying glass icon) in the View column.
- In the opened issue record, see the Status of Hardware Issue field near the bottom on the left side of the screen.
- For shipping and receiving information, click the Ship/Rec tab in the opened issue record. If the unit’s repair is complete, or if Support has added a part to be shipped, you will see Waiting on PO if a PO has not been received, or a tracking number if the unit or part has been shipped.
Note: If you want to know the status of a PO, change shipping speed, etc., please email store@ldartools.com.