Tour Grid Terms
| Item | Description |
|---|---|
| DTM How | How the DTM can be safely accessed. This is here to enable you to sort and assign Comp by DTM How- when you want to. |
| Due | The earliest Due Date for any Comp in this Tour. Some Comps may be due later, but this reflects the earliest Due Date. |
| First Route Sequence | This is the Route Sequence Number for the first Comp in each Tour. Over time, you will learn how to use this to maximize your assignments to Technicians. |
| REN Count | The number of RENs in this Tour and may be an indication of the size of the area represented. |
| Tours Components | Top Right hand corner. Provides summary of this grid. |
| “View Tour” | You can only open one Tour at a time. |
Select a Tour and click View Tour (you can also double-click on the Tour in the grid).
| Item | Description |
|---|---|
| Build New Tour | YOU MUST SELECT A COMP FROM AN EXISTING TOUR TO USE THIS BUTTON. |
| Cannot Edit a Component that is in a Tour | Once a Component makes it into a Tour, it is LOCKED. You cannot edit a component that is in Tour. You CAN remove it from the Tour, edit it and then put it into the same/a different Tour. |
| Delete a Tour |
This will delete the Tour and put the inspections back into the Queue if they were scheduled by rules. If they were manually scheduled, they will simply be removed.
|
| Edit Name | If you want to. |
| Find a Component in a Tour | Open the Tag View for that Component. The Tour will be displayed in the top line next to the Tag and Profile data. |
| Move to Another Tour | Select Comps. Hit this Button. These Comps will be moved to the Tour that you specify. |
| Remove Comps |
Select a tour and tap View Tour. In the grid, select the inspections you wish to remove and click Remove Components. If an inspection was manually scheduled, it will remove it from the schedule. If it was scheduled by the rules, it will return it to the Queue.
|
| Respond to a Sync Problem | Open Tours
Open Sync Status Go to final Column: Reprocess Select Reprocess |
| Tech Assigned | You can assign or reassign a Tech either here or on the Tour grid. |
| Tour by Tag Numbers | You can change the way a Tour is sorted in Chateau Mobile from “by Route Sequence” to “by Tag Number” by going to Settings/ Misc. and selecting this option. This will change the sort method for ALL Tours until you change it back. |
| When a Tour expires… | The Tour will disappear, and all of the Inspections in that Tour will return to the Queue. |