Current Tours

Tour Grid Terms

Item Description
DTM How How the DTM can be safely accessed. This is here to enable you to sort and assign Comp by DTM How- when you want to.
Due The earliest Due Date for any Comp in this Tour. Some Comps may be due later, but this reflects the earliest Due Date.
First Route Sequence This is the Route Sequence Number for the first Comp in each Tour. Over time, you will learn how to use this to maximize your assignments to Technicians.
REN Count The number of RENs in this Tour and may be an indication of the size of the area represented.
Tours Components Top Right hand corner. Provides summary of this grid.
“View Tour” You can only open one Tour at a time.

Select a Tour and click View Tour (you can also double-click on the Tour in the grid).

Item Description
Cannot Edit a Component that is in a Tour Once a Component makes it into a Tour, it is LOCKED. You cannot edit a component that is in Tour. You CAN remove it from the Tour, edit it and then put it into the same/a different Tour.
Delete a Tour
This will delete the Tour and put the inspections back into the Queue if they were scheduled by rules. If they were manually scheduled, they will simply be removed.
Edit Name If you want to.
Find a Component in a Tour Open the Tag View for that Component. The Tour will be displayed in the top line next to the Tag and Profile data.
Move to Another Tour Select Comps. Hit this Button. These Comps will be moved to the Tour that you specify.
Remove Comps
Select a tour and tap View Tour. In the grid, select the inspections you wish to remove and click Remove Components. If an inspection was manually scheduled, it will remove it from the schedule. If it was scheduled by the rules, it will return it to the Queue.
Requested By If the inspection was scheduled by a regulation, the field will show Rules. If someone has manually scheduled the inspection, it will show their name.
Respond to a Sync Problem Open Tours

Open Sync Status

Go to final Column: Reprocess

Select Reprocess

Tech Assigned You can assign or reassign a Tech either here or on the Tour grid.
Tour by Tag Numbers You can change the way a Tour is sorted in Chateau Mobile from “by Route Sequence” to “by Tag Number” by going to Settings/ Misc. and selecting this option. This will change the sort method for ALL Tours until you change it back.
When a Tour expires… The inspections are removed from the tour if their specific due date has passed. The entire tour will expire when the last due date is passed.

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