| Term | Definition |
|---|---|
| Checked Out Time | When the Tour was checked backed in from an Handheld. |
| Checked in Time | When the Tour was checked out to an Handheld. |
| Failed Processing | There was an issue processing the data from Chateau Mobile into Chateau. Go to Tours / Chateau Mobile Sync Status and find the row with “Failed Processing” in the status column and Select Reprocess. If this does not work, submit an issue. Reasons for sync failures: Bad network connections, invalid permissions, or database issues. |
| Processing | The data has been transferred to the server and is being processed into the database. |
| Reprocess | If there was an issue processing a tour from Chateau Mobile into Chateau, select this Button. |
Chateau
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