Getting Help with Third-Party and Internal Audits

If you are preparing for an audit, we can help! Whether it is a third-party review or an internal audit, our support team is standing by to assist you every step of the way.

What You Need to Know

Please contact support as soon as possible. The earlier we know about your audit, the better prepared we can be.

When submitting your ticket in ZenDesk, please select “I need an Audit Export” from the Support Why dropdown menu and include the following details:

• The database(s) where the audit will be performed
• The date range of the data subject to the audit
• The date the audit will be performed
• Specific components, units, etc., subject to the audit (if applicable)
• Any specific requests for data not included in the standard data pull listed below

Standard Audit Data

The following data is included in a standard audit data request:

• Inspection History
• Leak History
• Repair History
• Temporarily Unavailable History
• DOR History
• Reported OELs

If you have other specific data requests, please detail them in your support ticket.

On-Call Support

If you would like a support team member on standby during your audit to answer research questions, please let us know immediately. This allows us to ensure we have a team member scheduled and available to assist you.