Self-check Process

  1. Tap Menu.

  2. Tap Self-check.

  3. Follow on-screen prompts.

  4. After completion:

    a. In the event of a routine self-check to reset filter calibration, or update settings, and everything passes with no support required, leave the comment field blank, click OK, and logs will still be transferred.

    b. If everything passes, but you know there is still an issue to report, slide the Submit as Issue toggle to report an issue and enter comments.

    • TECH TIP: Report an issue if any operating parameter is out of the published range.

    c. If the unit fails a step, the phxApp will automatically create a Support Issue. To ensure a response from LDARtools support you MUST PROVIDE DETAILS IN THE COMMENT FIELD. Support will analyze the logs, your comments, and then respond.

TECH TIP: Comments should include the time the issue occurred and the process that was being done when the issue occurred. See examples below:

  • 5:45 AM attempting to calibrate using SB5-998, unit failed calibration on 500 gas.

  • 12:30 PM Tech reported a “filter blocked” error with a new filter.

  • 4:15 PM Unit failed drift on SB5-999, passed Probe Integrity Inspection.

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