If a technician reports a leak while using Chateau Mobile, BUT the leak does not appear in the Chateau Leak Grid, this is likely what happened:
-
The component type for this component did not have a Leak Definition defined for it in the Rules.
When a tech inspects a component for which Chateau Mobile does not have a leak definition, it prompts the tech to respond as if it were a leak in which the inspection PPM is 500 ppm or more.
However, without a leak definition, the database will not recognize this as a leak. If this is the case, contact
to update your Rule. -
If the leak definition in the rules for this component type is larger than 500 ppm (e.g., 10,000 ppm for Agitators), and a new component of this type is added in Chateau Mobile.
If the initial inspection has ppm >500, Chateau Mobile will treat it as a leak, but it will not appear on the Leak Grid in the database.