Known Issues & Workarounds - LDARtools
This article documents confirmed bugs, their current status, and any
available workarounds. If you
are experiencing an issue not listed here, please
contact LDARtools Support.
Section 1
Issues With an Upcoming Fix
The following issues have a confirmed fix scheduled for an upcoming release: Friday, August 7, 2026 or Friday, August 21, 2026.
Component Grid - M21 Frequency and Last M21 Date Not Displaying for Non-Default Stream
ChateauGridsFix: Friday, August 7, 2026
For certain databases, components where the monitoring Stream is not set to Default, the Component Grid shows the M21 Frequency and Last M21 Performed columns as blank, even though a monitoring frequency is assigned. Opening the individual component record shows the correct value.
Closed Leaks Grid - Filtering for Close Why Reason of "Component Misidentified" Does Not Match Selected Reason
ChateauLeaksFix: Friday, August 7, 2026
When filtering the Closed Leaks grid by Close Why using Equals and selecting reason "Component Misidentified" from the dropdown, the search returns no results even though matching leaks exist. Using Like with a partial value returns the correct leaks.
Workaround
Use the Like filter option with a partial word (for example “comp”) instead of Equals when searching Close Why until the fix is released.
Performance - Picklists Slow to Populate
ChateauPicklistFix: Friday, August 7, 2026
Some dropdown picklists throughout Chateau take several seconds to populate with options after being clicked, causing a noticeable delay before you can make a selection.
Workaround
Please allow a few seconds for the picklist to load. Contact
LDARtools Support if the delay is significantly slowing your work.
Field Events - IsDor Property Missing From Query Field Picklist
ChateauPicklistFix: Friday, August 7, 2026
On the Component Prompts page, an existing query built on the IsDor property still works, but it now displays as “Property removed,” and IsDor is no longer available to select when building a new query.
Workaround
Existing queries using IsDor continue to function. Please contact
LDARtools Support if you need to build a new query using this property.
Excess Inspections Porch - False “Excess X per Hour” Alerts
ChateauPorchFix: Friday, August 7, 2026
The Excess Inspections porch is generating alerts even when a technician's actual inspection count for that hour did not exceed the configured limit.
Workaround
These alerts can be dismissed if your inspection pace was within your normal limit. Contact
LDARtools Support to confirm.
Missed Inspections Scheduled by Request Porch - Some Requests Missing From List
ChateauPorchFix: Friday, August 7, 2026
This porch audit can silently leave out past-due manual inspection requests for components that are missing certain grouping information, so some missed requests may not appear.
Workaround
Please cross-check manual inspection requests against the Component Grid, or contact
LDARtools Support if you suspect a request is missing from this audit.
OOOOa Report Times Out
ChateauReportsFix: Friday, August 7, 2026
The OOOOa Report can fail to generate and return a connection timeout error, even when the date range and filters are reduced to a small amount of data.
Workaround
Please contact
LDARtools Support if you need an OOOOa Report generated while this is being investigated.
Tours - Due Date Shows One Day Later Than Component Record
ChateauScheduleFix: Friday, August 7, 2026
When an inspection is added to a tour, the due date shown in the tour can be one day later than the actual due date on the component record.
Workaround
Verify the due date on the component record directly before relying on the date shown in the tour.
Tours - Building a Tour From the Leak Grid Can Create a Duplicate Tour
ChateauScheduleFix: Friday, August 7, 2026
Building a new tour from the Open Leaks grid can create two identical tours instead of one. Deleting one of the duplicates also deletes the other.
Workaround
After building a tour from the Open Leaks grid, check the Tours list for a duplicate before deleting either one, and contact
LDARtools Support if you need help cleaning up duplicates.
Tour Grid - Excel Export No Longer Preserves Column Order
ChateauScheduleFix: Friday, August 7, 2026
When a Tour Grid is exported to Excel, the column order in the exported file can no longer match the order shown in the grid, so columns you have rearranged come out of order in the spreadsheet. Component Grid exports are not affected.
Workaround
Reorder the columns in Excel after exporting until the fix is released.
Majordomo - Add Users Button Missing for Some Admins
ChateauMajordomoFix: Friday, August 7, 2026
Some users with Admin access and permission to add users do not see the Add Users button in the Users section of Majordomo, even though other users with the same permissions can see it.
Workaround
Please contact
LDARtools Support to have a new user added on your behalf until the fix is released.
Chateau Mobile - Login Fails for Some Users (Blank Screen or Service Error)
Chateau MobileFix: Friday, August 7, 2026
Some users are unable to log in to Chateau Mobile by any method. Microsoft sign-in can go to a blank screen, QR code enrollment can return a service error, and password login can also fail.
Workaround
Please contact
LDARtools Support immediately if you or your team cannot log in to Chateau Mobile.
Chateau Mobile - End-of-Day Drift Screen Freezes After Save
Chateau MobileFix: Friday, August 7, 2026
After entering a value of 0 for the end-of-day drift check and tapping Save and Next, the screen can go blank and become unresponsive, requiring the app to be force-closed.
Workaround
Force-close and reopen Chateau Mobile if the drift screen freezes. Please contact
LDARtools Support if this happens frequently.
Chateau Mobile - Long LUnit Names Push Type/SubType Off Screen
Chateau MobileFix: Friday, August 7, 2026
On the Component Quick View screen, a component with a long LUnit name can push the Type and SubType fields off the visible screen, making them unreadable.
Workaround
Tap into the component's full detail view to see the Type and SubType if they are not readable on the Quick View screen.
Zero Leaks with 75%+ Inspections Porch - Percent Inspected Miscalculated
ChateauPorchFix: Friday, August 21, 2026
The percent-inspected calculation on this porch audit can be inflated, showing a much higher completion rate than the actual number of inspections performed for the period.
Workaround
Verify inspection completion using the Component Grid or a Periodic Inspection report rather than relying on this porch's percentage until the fix is released.
Agency Semi-Annual Report - Additions and Changes Not Always Reflected
ChateauReportsFix: Friday, August 21, 2026
The Agency Semi-Annual Report can fail to reflect recent component additions or count changes for some process units.
Workaround
Please verify unit counts against the Component Grid, or contact
LDARtools Support if you notice missing additions or changes on this report.
Full Data Leak History Report - Attempts Table Moves to Second Page in PDF Export
ChateauReportsFix: Friday, August 21, 2026
On the Full Data Leak History report, the repair attempts and readings table displays correctly in the in-database print preview but can shift to a second page when the report is exported to PDF.
Workaround
Use the in-database print preview to review the attempts table if page placement in the PDF export is an issue.
Cooling Tower Inspections - Drift Not Displaying Correctly After Inspection
Chateau & Chateau MobileFix: Friday, August 21, 2026
The Post-Inspection Drift information for Cooling Tower inspections is not displaying correctly on the inspection record, and may show an incorrect time in Chateau Mobile.
Workaround
The underlying inspection data is saved correctly. Please contact
LDARtools Support if you need to confirm a specific drift reading.
Chateau Mobile - Analyzer Sync Fails When Serial Number Conflicts
Chateau MobileFix: Friday, August 21, 2026
If a technician adds an analyzer in Chateau Mobile using a serial number that matches an existing inactive analyzer in your database, syncing that check-in can fail with an error instead of completing.
Workaround
Please contact
LDARtools Support right away if a sync fails after adding a new analyzer, so we can reconcile the analyzer record and complete the sync.
Section 2
Issues Currently Under Investigation
The following issues have been confirmed and are actively being investigated.
Workarounds are provided where available.
AVO Events - Date Opened Can Show Incorrect Time
ChateauLeaksFix: To Be Determined
The Date Opened timestamp on an AVO Event does not always match the time of the inspection that created it, though the date itself is correct.
Workaround
Refer to the originating inspection record for the exact time if precise timing is needed.
Calibrations - VVa Manual Drift Confirmation Entry Only Allows One Reading Instead of Three
ChateauFix: To Be Determined
EPA Method VVa (40 CFR Part 60, Appendix F) requires three consecutive drift readings per drift event, not a single reading. The current manual entry (and edit) captures only one reading per drift.
Workaround
Use Chateau Mobile for manual VVa drift entry. If edits are needed, please contact
LDARtools Support so we can correct it.
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