Known Issues & Workarounds - LDARtools
This article documents confirmed bugs, their current status, and any
available workarounds. If you
are experiencing an issue not listed here, please
contact LDARtools Support.
Section 1
Issues With an Upcoming Fix
The following issues have a confirmed fix scheduled for the next release.
Full Data Leak History Report - Attempt Method Shows Internal Code Instead of Full Name
ChateauReportsFix: Friday, July 24, 2026
The Full Data Leak History report displays a short internal system code for the repair attempt method instead of the full attempt method name used everywhere else in Chateau (handhelds, dropdowns, Inspections and Attempts). This can make attempt methods look unfamiliar on the report.
Workaround
Cross-reference the attempt method in the Inspections and Attempts section if the code shown on the report is unclear. This fix is scheduled for the next release.
OOOOa Fugitives Survey Report - Missing Historical Imported Survey Data
ChateauReportsFix: Friday, July 24, 2026
The OOOOa Fugitives Survey Report only includes surveys logged directly in Chateau Mobile and leaves out historical inspection data that was uploaded or imported from other sources.
Workaround
Reference imported survey records directly until this fix is released.
Emissions Calculations - Old Runs Stuck Showing Processing Status
ChateauFix: Friday, July 24, 2026
A small number of older emissions calculation runs continue to display a Processing status even though the calculation actually finished. This is a leftover display issue and does not affect new calculations or the underlying data.
Workaround
Re-run the calculation with the same Emission model and Date Range setting if you see it stuck on Processing. No data is lost, and re-running will clear the status.
Section 2
Issues Currently Under Investigation
The following issues have been confirmed and are actively being investigated.
Workarounds are provided where available.
New Component Porch - Process Section Field Will Not Clear
ChateauPorchFix: To Be Determined
When approving a new component on the Porch screen, the Process Section field cannot be set back to blank if it already has a value.
Workaround
Approve the new component first, then edit it afterward to clear the Process Section field.
Agency Semi-Annual Report - Inconsistent DOR and Leak Percentage Calculations
ChateauReportsFix: To Be Determined
For databases using enhanced monitoring programs, the Agency Semi-Annual report can show inconsistent Delay of Repair (DOR) counts and leak percentage calculations, and may not count all initial monitoring events for newly added components.
Workaround
Verify DOR counts and leak percentages manually against component records if you rely on enhanced monitoring calculations in this report. Please contact LDARtools Support for assistance.
Periodic Inspection Summary Report - Counts Do Not Match Component Grid
ChateauReportsFix: To Be Determined
The Periodic Inspection Summary report's component counts can differ slightly from a matching Components grid query built with the same criteria.
Workaround
Cross-check report counts against the Components grid if exact totals are needed. Please contact LDARtools Support for assistance.
Report Header - Facility Name May Not Match Current Database
ChateauReportsFix: To Be Determined
For databases with multiple facilities, some reports display the wrong facility name in the report header.
Workaround
Verify the facility name against your database configuration if the header looks incorrect. Please contact LDARtools Support for assistance.
LDAR Maintenance Request Report - Fails for Some Users With Bold Reports Enabled
ChateauReportsFix: To Be Determined
A small number of users may see subreport and licensing errors when running the LDAR Maintenance Request report with Bold Reports enabled, while other users on the same database are unaffected.
Workaround
Contact LDARtools Support to have Bold Reports temporarily disabled for your site.
Full Data Leak History Report - Attempts Table Moves to Second Page in PDF Export
ChateauReportsFix: To Be Determined
When exporting the Full Data Leak History report to PDF, the repair attempts and inspection readings table can be pushed to a second page even though it fits on the first page in the print preview.
Workaround
Use the in-database print preview if you need the attempts table to stay on the same page as the rest of the report.
Periodic Inspection Summary Report - New DOR Count Incorrect
ChateauReportsFix: To Be Determined
The Periodic Inspection Summary report's New DOR count does not include DORs where the initial leak was found in the prior month, even though the End DOR count does include them.
Workaround
Cross-check New DOR totals against individual leak records if exact monthly counts are needed. Please contact LDARtools Support for assistance.
Compliance Inspection - Occasionally Does Not Satisfy Monitoring Requirement
In rare cases, a compliance inspection may not automatically satisfy its monitoring requirement, causing Chateau to calculate a new due date instead of recognizing the inspection as already complete.
Workaround
If a component shows an unexpected due date despite a completed compliance inspection, please contact LDARtools Support for assistance in updating the display for the affected components.
Legacy Dashboard - 'Due This Week' Link Not Filtering Schedule Dates Correctly
On the Chateau home page (legacy dashboard), clicking the Due This Week or Due Within 4 Days count links does not apply the correct end date filter on the Schedule, so no components appear.
Workaround
Navigate to the Schedule directly and set the date range manually, or use the new dashboard, where this is already fixed.
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