Retrieving SpanBox Logs

Support has requested a log due to a Reported Issue:

1. Insert a USB into the SpanBox5.
    

2. On the Home screen, tap Copy Logs to USB.
    

3. Select the desired date range.
    

4. Tap OK.
    

5. Wait until the All Done – Finished copying log files to USB prompt appears.
    

6. Tap OK.
    

7. Remove the USB from the SpanBox5 and connect it to a computer.
    

8. Send Support the requested log file: YYYYMMDD_SB5-xxx_Cal5.log (or YYYYMMDD_SBL530-xxx_Cal5.log)
    

9. Send the requested log file to support@ldartools.com.